Technical Support Tech I


December 24, 2018
Manager, IT Project

Amazon Company Location Seattle, WA, US

 

Amazon’s Global IT Services group is looking for best-in-class client-side support personnel to support the 

 

expansion of the Amazon Global IT support. You will provide quality technical support to internal customers through 

 

one or all available channels (phone, chat, in-person), meeting or exceeding their expectations at every opportunity.

 

The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of 

 

productivity with minimal supervision.

Provide remote support for desktops, laptops, printers, peripherals and other computer related devices Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents Troubleshoot and resolve system hardware and software problems Participate in monitoring and maintenance of system key process improvements Creation/maintenance of user accounts Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

 

Basic Qualifications

1-3 years of Helpdesk or Deskside support experience

Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

Must be highly self-motivated and directed Must possess a keen attention to detail

Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.

Specific knowledge in Microsoft Office Products and client applications required

Hardware and software troubleshooting experience required Preferred Qualifications

 

Ideally you will be degree educated in Information Technology or related field and hold professional qualifications relating to Microsoft, Linux, and/or Cisco.

 

 

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