IT Support Specialist

December 23, 2018
IT Support Specialist

IT Support Specialist


Rocket IT

Duluth, GA, USA

Are you looking to start your career at a company that invests in your personal growth and sets you up for success?

The driving force behind Rocket IT is a deep desire to help people thrive. For us, that means that we strive for the highest possible good of our employees and their families, our clients and their employees, and for our community. We do this by acting as the IT department for local businesses and providing them the strategy and support they need. We’re looking for another member of our team, and that could be you.

Job Description

IT Support Specialists use their broad experience and resourceful nature to resolve a wide variety of support requests from Rocket IT clients and employees. Working closely with the rest of the Help Desk team and utilizing state-of-the-art remote management tools, IT Support Specialists provide Tier II support to help our clients thrive. The IT Support Specialist role is ideal for smart, experienced problem solvers that enjoy resolving a wide variety of challenges in a fun, fast-paced environment.

Rocket IT has a strong culture based around our core values. We work and play by these values. They are:

Connect with people- We are purposeful about developing meaningful connections with the people around us, be it our clients, coworkers, or community.

Be passionate stewards- We hire people who love what they do and believe in our mission of helping others thrive.

Find a better way- We believe that anything worth doing is worth doing well. Are you an innovator?

Have a blast!- Working hard is important, but we also know it’s important to have fun. We foster an open and collaborative environment that feels less like a workplace and more like a family.


Help people and organizations maximize IT uptime and performance

Provide Tier II support to Rocket IT clients

Document activities, steps to resolution and process improvements


4-year college degree (IT relevance preferred)

3-5 years IT support experience (previous experience with an outsourced IT services provider preferred)

Pass 1+ Server 2008/2012 R2 Microsoft Exam (70-410, 411, 412, etc.)

Ideal Personality Traits

Strong desire to help others succeed

Excellent listening and communication skills

Attention to detail and a high level of accuracy

Strong organization preferences

Happy, enthusiastic attitude


Seniority Level: Entry level

Industry : Marketing & Advertising Information Technology & Services Computer Software

Employment Type: Full-time


Job Functions: Information Technology


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